4fm Services

QMF Principles

QUALITY MANAGED FACILITIES (QMF) AWARD

The successful results of assessment verify the evidence of each QMF Principle. Following the assessor’s visit, self-assessment, review of company documents and the walkthrough evaluation, four categories of QMF Award applies to the Facility: Excellent, Gold, Silver and Bronze.

The Award is given to a specific facility, as recognition of collaborative effort not to any individual organisation. In this respect it is unique. One of the challenges Martin Brown will address is the collaborative application of the QMF assessment approach across the design, construction and facilities management sectors for any facility, ensuring effective assessment of a quality managed facility, through design, in production and in use.

To achieve the Award, the Facility assures that the comprehensive facilities management strategies, processes, and performance results are delivered to customers, clients, and other stakeholders in align with the excellence model. QMF assesses the stakeholders’ collaborative effort in providing quality managed facilities. These stakeholders might include: landlords, service providers, service recipients and facilities operatives.

Step 1	Awareness	Introduction workshop for your facilities team
Step 2	Commitment	Your commitment to the principles and guidelines for QMF
Step 3	Excellence Snapshot	Excellence EFQM based walkthrough assessment
Step 4	Planning Session	Evidence data planning session
Step 5	QMF Submission	Submission of your approach to quality managed facility
Step 6	Assessment	4FM assessment of your submission
Step 7	Feedback Report	Report detailing level of award, strengths and areas for improvement
Step 8	AWARD	Presentation of award to facility team
Step 9	Learning / Sharing Forum	Forum to learn from and share with other QMF organisations
Step 10	Re-assessment	Ongoing assessment to ensure quality managed facilities meet user requirements

The integrated FM services at Belgrave House in London has been awarded the first Gold Quality Managed Facility Standard. See: http://www.spirasolutions.co.uk/FMOnline/news_333.htm .

Frank Rodriguez of Covion, the facilities management company at Belgrave House stated that:

"We believe that the award demonstrates a commitment to achieving best in class standards on a sustained basis and we are delighted to have worked with CFM to achieve the gold award at Belgrave House in London. We are now looking at how we roll-out this standard across all of the major facilities that we support."

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